Operations

A culture of care.
And getting it done.

The number one way we help investment programs is by going the extra, human mile. Always working to create the best possible experience for your team—and those they serve.

Everything empowered by technology, but powered by people.

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The stats tell the story.

Not just points of pride, we look at these figures in detail, and constantly train to improve on every metric. It’s how we make ourselves—and your program—better

90% resolution on first call

85% of calls answered in 20 seconds or less

83% faster account opening

85% support cases resolved in 24 hours

73% support cases resolved in 0 to 5 hours

53% reduction in NIGO rates

Ready for better service?

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